FAQ

Can I convert from one ONYX Go package to another? 

Yes, the following models apply: 

  • Upgrade from ONYX Go Lite to ONYX Go Plus: The remaining balance of the ONYX Go Lite subscription is pro-rated and applied to the first month of ONYX Go Plus. (The billing date is reset to the start of the ONYX Go Plus subscription).
  • Downgrade from ONYX Go Plus to ONYX Go Lite: Your license will remain an ONYX Go Plus license until the next month where it will be downgraded to an ONYX Go Lite license. Your billing amount will also be reduced to match the new ONYX Go Lite monthly price.

How do I upgrade from ONYX Go Lite to ONYX Go Plus? 
To upgrade or make changes to your subscription, please click here and then click 'manage subscriptions'.

Do I need to be connected to the internet? 
Yes, ONYX Go subscriptions require internet access to activate the license.

What happens if my internet goes down? 
Temporary internet loss will not affect the ability to use the software. An extended time period of internet loss will impact the software’s ability to launch and run.

Can I add additional active printers to my subscription? 
ONYX Go Lite and ONYX Go Plus are fixed packages.  For information about configurable ONYX products, please contact an ONYX Sales Representative or email sales@onyxgfx.com.

What can I do if my printer is not supported via a subscription package? 
ONYX Go Lite and ONYX Go Plus are fixed packages. For information about configurable ONYX products, please contact an ONYX Sales Representative or email sales@onyxgfx.com.

When will my credit card be billed? 
Your monthly ONYX Go subscription is billed on the same day of each month based on the original purchase date. 

Can I purchase more than one subscription? 
Yes, each additional ONYX Go subscription requires an additional computer. Only one subscription can be installed per computer.

How do I get product support?
For product support please contact the ONYX Reseller you purchased through or email support@onyxgfx.com.

What happens if I have a computer failure or replace my computer?
For license related issues contact your ONYX Sales Representative or email sales@onyxgfx.com.

How do I cancel my subscription? 
Sign into your account, select "Orders" under the user icon, then "Manage Subscriptions", select your ONYX Go subscription, and then select "Cancel". 

What happens if I cancel my subscription? 
Your ONYX Go subscription will remain active through the end of your billing cycle and not renew.

Can I reactivate a subscription after I have cancelled it? 
No, you will need to purchase a new monthly ONYX Go subscription. Cancelled subscriptions cannot be reactivated.